SOME GOOD POSTER CO. FAQs
Do you ship outside Canada?
Yes, we ship to the United States and internationally. For orders outside of Canada, please
contact us (email@example.com) for a shipping quote.
Do you only ship using Canada Post?
Yes, we primarily ship through Canada Post as it is the most economical shipping option. We
can ship by courier for rush orders. If you want a shipment by courier, please email us
(firstname.lastname@example.org) for a shipping quote. Please note that shipment by courier
can be several times more expensive than Canada Post.
Why does my pick-up order take 5-7 business days to process?
We do not always keep an extensive inventory of posters/prints in-house, nor do we print on
site. Generally, each order is printed on demand, and the 5-7 business day period quoted is to
allow for turnaround from our printers.
Why does my plaque-mounted order take 7-10 business days to process?
Beyond the usual turnaround time to print each order (see question/answer above), the steps
involved in plaque-mounting (printing, laminating, drying, and bevelling and painting edges)
requires a further few days to complete.
Do you accept cash or any other method of payment?
We do not accept cash. Beyond Paypal (and the credit card payment options that entails), we
can offer payment by e-transfer. If you wish to pay by e-transfer, please email us
(email@example.com) for details. Please note: all orders must be paid for in
advance of the order being sent to print.
Do you offer refunds?
No. As orders are printed on demand the expectation is that an order placed will be an order
delivered. For prints that were shipped and arrive damaged, please contact us by email
(firstname.lastname@example.org) to discuss our order replacement policy/procedure. (Please
note: as shipped orders may be insured, this may involve a damage claim to Canada Post).
Can I cancel my order?
Yes, within 24 hours. All orders received are sent to the printer on the next business day. If you
wish to cancel your order, please email us (email@example.com) within 24 hours of
placing the order and we can cancel the order and refund your purchase cost. Once an order
has been sent to our printers’ cancellation is no longer possible.
Why do your larger format posters (above 12x18) seem to increase in cost at a rate greater
than the corresponding change in size might seem to indicate?
Standard format prints are printed on poster quality, heavy stock using a laser print method.
Anything larger than 12x18 requires printing on a large-format printer using a different print
method, and fine art quality, satin paper stock. These differences result in an increased base
price for large format posters.
Do you accept commissions/produce poster designs on demand?
We have accepted commission work in the past and produced original posters for clients. This
involves a per hour design fee as well as the cost of poster production. Design fees can vary
greatly depending on the complexity of the commission. If you wish to commission an original
poster, please email us to discuss: firstname.lastname@example.org
Please note: Paying for an original commissioned work does not entail rights of reproduction or
intellectual property. Some Good Paper Co. retains all copyright and sole rights of
Do you offer wholesale?
Yes. Please email us to discuss: email@example.com
What are your operating procedures during Covid-19 ?
We are accepting and printing all orders (pick-up and shipping) as usual. Should Covid
lockdown restrictions change, we will notify customers of any delay to order processing this
For pick-ups, we offer curbside pick-up and will email you with procedural details once your
order is ready to go.